TECHNICAL SUPPORT AND ONSITE NETWORK EMERGENCY SERVICE
Helpdesk Support
A comprehensive portfolio of computer end user technical support options provided under strict SLA response time by experienced and personable technicians. Remote tech support service as well as server maintenance plans, on-site or via remote control, to meet your business needs.
NOC Support
For foreign or global companies we become your extra set of expert hands to service your Canadian offices under your guidance. From hardware procurement and installation, systems troubleshooting or a change work order, we are your local network experts.
COMPUTER SERVICES AND NETWORK CONSULTING
Managed IT Services
Flat-fee based, easy to budget server and network maintenance plans to increase availability of your IT systems. Our Remove Management and Monitoring tools proactively keep your network healthy and on check in real-time.
The "Missing IT Guy”
Did your IT guy make a big mess of your network and has now disappeared and is not responding your calls, leaving you out in the cold? Time to call us. We will diagnose and fix the errors made, complete the job and set up a top performing, secure and properly documented computer network.
Office Moves
We can take care of setting up organized, documented and properly tested high speed network cabling for your new offices. We are also experts in installation of alarm systems, CCTV security video surveillance, access control systems, telephone systems and electrical work.
Network Assessment
Do you have an internal IT person or a contracted IT service provider but unsatisfied with your network performance? Unsure if you're getting your money's worth, or just need an opinion from an independent IT Consultant? We can provide a comprehensive systems review encompassing the crucial aspects of your IT systems along with recommendations for their improvement.
Data Center Cleaning
Our certified computer cleaning technicians have enhanced security clearance and are equipped with the static-free tools and expert knowledge to safely clean data centers, servers rooms and telecom equipment. We also professionally clean servers internally, clean and disinfect computers and peripherals such as monitors, projectors, keyboards and phones.
ON-PREMISES INFRASTRUCTURE AND CLOUD SOLUTIONS
IT Solutions
A range of IT solutions to make your business or organization more efficient. From online backup to web content filtering, virtual private networks and remote access, contact us to discuss your needs or get a quote on your next project.
Technology Integration
Consolidate your corporate applications and customer databases, simplify their management and enhance their security by hosting them in a central office while distributing them to multiple locations and to any device. Ask us how not only large enterprises can benefit from their own private cloud and desktop virtualization.
Migration to Google G Suite
We migrate companies to Google G Suite for the most reliable, accessible and mobile-friendly mail platform. Google G Suite for Work or Education has the great features we love from Gmail, including the world’s best spam filter and mail search functions, all integrated seamlessly to simplify your business communication.
Wi-Fi for Business
Tired of having to reset your router from Best Buy? Losing patron retention? Customers or employees complaining about getting disconnected from the Internet? We procure and install --and can even manage for you-- the latest in reliable, high-performing indoor and outdoor wifi hotspot solutions ideal for restaurants, cafes, patios, warehouses, campuses and hotels.
Migration to Office 365
We migrate companies to the right messaging solution based on their size and needs, such as Microsoft Office 365 Business Premium and Office 365 Enterprise E3. Full access to the latest release of Microsoft apps and collaboration services, including Teams and VoIP, accessible from multiple devices, without the overhead and complexity of an in-house Exchange server.
Cloud Computing
From Citrix, to Google G Suite, to hosted Microsoft Exchange or your business applications hosted in a virtual server, we can help you adopt a cloud solution that takes you from a single-location network infrastructure into a revolutionary technology for maximum mobility, availability and with excellent return on investment.
HARDWARE & SOFTWARE PROCUREMENT FOR BUSINESSES AND NONPROFITS
Legacy Software
From Accpac for DOS, to Accpac for Windows. From Lotus Notes/Domino, to old FoxPro, SQL and Microsoft Access databases and discontinued software in your specific industry, be it accounting, retail, office maintenance or plumbing. We can assist you to keep your legacy application operational, troubleshoot it, or to finally retire it and migrate away from it.
Charity Licensing
Benefit from our years of expertise as IT managers in the Canadian non-profit sector. We can manage your licenses and procure software for nonprofits and charities such as Adobe Acrobat, Microsoft Office 365 and Google G Suite at heavy discounts.
eCommerce
We develop eCommerce websites that sell. We can become your drop-shipper and sales representative for the North, Central and South American markets, communicating effectively with your buyers in Spanish language.
Servers
Specialists in procurement, installation and configuration of Dell PowerEdge
Desktop PCs and Workstations
We are Dell Partners, Lenovo and HP Authorized Resellers and can source Dell and Lenovo desktops
NETWORK SECURITY, PREVENTION AND REMEDIATION
Virus Removal
Removal of viruses, malware, botnets, ransomware and web hijackers from business workstations and laptops. We also provide preventative measures including effective antivirus software, online data backup and firewall services to prevent infections and data loss. (Our virus removal service is geared to business customers only).
Managed Firewall Services
Outsource your network security with the implementation of Firewall-as-a-Service. We manage hardware-based or stricly cloud-based FWaaS, eliminating obsolescence, upfront cost or investment; an effective solution for an affordable monthly subscription fee.
Online Data Backup
Take the guesswork and uncertainty out of data backup: enter MedBackup™, the secure, HIPAA / PIPEDA compliant offsite online backup system to safeguard your critical data. Designed for healthcare providers and available for anyone needing a reliable, robust and closely monitored backup solution.
Forensic Computer Analysis
We analyze computer systems and report improper use of the Internet in the workplace, particularly employee access to offensive or objectionable material. We also can detect and block access to office computers outside business hours. All work done confidentially under strict SLA.
Web Content Filtering
A discrete and effective solution to block staff or student access to porn, gambling websites and other time wasters during work hours. Or need a tightly restricted, whitelist-based network? Enhance productivity through granular control on access to different types of Internet content.
Junk Mail Filtering
We implement and monitor an effective mail filtering system to virtually eliminate junk mail, phishing, spam, malware, ransomware and viruses before they reach your mail server, resulting in saved time and advanced threat protection network-wide.
CUSTOMER EVALUATIONS AND USER EXPERIENCE
Website Evaluation
Beyond the Google analytics, how do your users really interact with your apps, websites and prototypes? Does your site navigation and forms inspire confidence and trustworthiness? We analyze your front ends from a user perspective. Our unbiased evaluations of your online presence provide valuable insights on the end-user experience.
OUR CLIENTS
"Thanks to Toronto Computer Help our VPN system keeps me, my team and our editorial clients seamlessly connected while I hit the road on assignments. I don't believe someone is reading this."— Ricardo Carrasco, Editorial Photographer for National Geographic Traveler, Americas Magazine.
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