We are experts in Accounting and general business software and can help you and your clients achieve and maintain a smoothly running network environment.
TCH provides a range of IT services geared to the needs of Financial services companies.
In addition to the above services we can, under contract, provide a comprehensive, preventative IT maintenance and unlimited support of your office or client office for a flat monthly fee.
Prior to an engagement we sign and work under a strict non-disclosure agreement. Any information about your company, customers, suppliers or business processes remains strictly confidential. If you prefer, we can also not disclose the engagement itself.
We rely heavily on remote-control software to monitor systems' uptime and detect issues before they occur. In situations where an issue develops we can remote-in to troubleshoot in a few minutes, or normally visit your office on the same day.
We document incidents and support calls with our ticketing system for maximum efficiency, to foster issue ownership and to track SLA resonse times.
Our vision for service delivery is to provide timely resolution of computer problems with the assistance of a knowledgeable individual who demonstrates an understanding of the client's environment and shows empathy in the resolution process. We assign a single consultant/technician to your account, who learns your network topology in detail. You will not have to deal with a roster of annonymous people!
Our staff brings some serious expertise through previous work experience providing technical support and severity coordination for Fortune companies at IBM Global Services. Our Citrix specialist is fully certified and has worked in large-scale implementations for the major Toronto hospitals.
We can source computer parts, servers and network peripheral equipment from the major vendors and manufacturers, and with the correct local voltage. We are also Dell PartnerDirect partners and Value Added Resellers (VARs) with quick access to Dell hardware and parts.
For additional delivery and sourcing options from the US we have a UPS mailbox accross the Canadian border in Lewiston, New York.
We serve the "Golden Horseshoe" of Greater Toronto and Hamilton Area (GTA / GTHA) and in general the Southern Ontario region. If unsure on whether we can serve your location please enquire.
Contact Us » Call us at +1 416-528-9330 to discuss your office's project or service requirements.