We are a service business, and can help your service business gain a competitive edge through systems performance and efficiency in tracking, billing, and customer support.
TCH provides a range of IT services, many of them geared to the needs of the service sector.
- Connectivity to other offices or with warehouse (VPN)
- Deployment of applications throughout multiple locations (Citrix, Lotus Notes)
- Automated offsite data backup services
- Email and calendar-sharing solutions
- Accounting software installation, upgrades and troubleshooting
- Network and Internet connection troubleshooting
- Set up of secure wireless Internet, file and printer sharing for small office workgroups
- Support of Insight Direct ServiceCEO
- CRM systems
- Support of obsolescent software
Network Maintenance Plans
In addition to the above services we can, under contract, provide a comprehensive, preventative IT maintenance and unlimited support of your office server and computers for a flat monthly fee.
Prior to an engagement we sign and work under a strict non-disclosure agreement. Any information about your company, patients, suppliers or business processes remains strictly confidential. If you prefer, we can also not disclose the engagement itself.
- Fast Response Times
We rely heavily on remote-control software to monitor systems' uptime and detect issues before they occur. In the case where an issue develops we can remote-in to troubleshoot in a few minutes, or normally visit your clinic the same day.
We document incidents and support calls with our ticketing system for maximum efficiency, to foster issue ownership and to track SLA resonse times.
- Personalized, Personable White-glove Service
Our vision for service delivery is to provide timely resolution of computer problems with the assistance of a knowledgeable individual who demonstrates an understanding of the client's environment and shows empathy in the resolution process. We assign a single consultant/technician to your account, who learns your network topology in detail. You will not have to deal with a roster of annonymous people!
Our staff brings some serious expertise through previous work experience providing technical support and severity coordination for Fortune companies at IBM Global Services. Our Citrix specialist is fully CCEA (Enterprise Architect) certified and has worked in large-scale implementations for major Toronto companies.
- Access to Hardware Equipment and Parts
We can source computer parts, servers and network peripheral equipment from the major vendors and manufacturers. We are also Dell PartnerDirect partners and Value Added Resellers (VARs) with quick access to Dell hardware and parts.
For additional delivery and sourcing options from the US we have a UPS mailbox accross the Canadian border in Lewiston, New York.
- Large Service Area
We serve the Greater Toronto and Hamilton Area (GTA / GTHA) and in general the Southern Ontario region. If unsure on whether we can serve your location please enquire.
For more Information
Contact Us » Call us at 416-528-9330 to request a quote or schedule a no-obligation appointment.